The exact amount of the shipping cost depends on the destination and the shipping method chosen. It is always indicated separately in the basket. There will be no surprises once your order is complete!
We point out that courier services may require the affixing of a signature for the receipt of the goods, obligatory in case the products have arrived damaged due to the transportation. All products must be signed by a person of legal age at the time of delivery. If there is no one at the address provided with the qualifications necessary to accept the delivery of the products, you will be asked to contact our courier service to arrange an alternative delivery date or a place for the collection of the products.
If you wish to cancel your order, please contact our customer service department for cancellation.
Once the order has been confirmed, we cannot, however, guarantee that the shipment can be stopped.
If it has not been possible to stop the shipment of the goods, please refuse it upon arrival, we will give you a refund equal to the purchase cost, once the item is returned to stock. To request the cancellation of an order you can send an e-mail to this address: firstname.lastname@example.org.
For more detailed information, please refer to the paragraph "Right of withdrawal".
Mollyflex guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you can return the unused goods to us in its original box, provided that you comply with the following provisions:
- You have the right to withdraw from the sale agreement within and not more than 15 calendar days from the date of delivery;
- Your right of withdrawal does not apply to customized items;
- All items must be returned unused, with genuine labels, operating instructions, warranty booklet and any other labels and envelopes in their original packaging.
- If the returned goods are not in such a condition that they can be resold, we will not accept your return.
To exercise your right of withdrawal, please notify us by e-mail at email@example.com and follow the procedure described below:
Products purchased online cannot be returned or refunded by our stores or retailers.
Please check that the goods are intact at the time of delivery. In the event of defects and/or discrepancies in relation to your order, you must record the nature of the problem on the delivery note and sign.
Email us a written notice of the problem to firstname.lastname@example.org within 24 hours of the delivery date and follow the return procedure described under "right of withdrawal". For defective goods or goods returned as a result of our error we will refund the costs incurred for the return of the item.
Subject to availability, we will send you a new e-mail notification of the shipment and we will send you the correct product automatically and immediately at our expense.